Placements at Dell in India

Postion : Area Manager - Customer Care - E-mail/Chat
Location : Banglore, Karnataka
Schedule : Full Time
Shift : Evening Job

Job Summary: People manager responsible for supporting the sales organization through customer, customer care activities. Increase sales efficiency and effectiveness.

Principal Accountabilities: Responsible for managing operational support to the DIS Care call centers through cross-functional partnerships, enabling the business to scale while improving key performance indicators impacting their efficiencies and improving overall customer experience.

Qualifications

Knowledge & Skills :
. Intermediate knowledge of scheduling and real time principles and strategies, including agent skilling, shrinkage, AHT, etc.

· Same knowledge and skills as the level one role.

· General financial and business knowledge.

· Thorough presentation and interpersonal skills.

· Works on assignments that are unique in nature requiring analytical ability to resolve.

· Manage projects independently bringing recommendations to management.

· Works on problems of diverse scope where analysis of situation or data requires evaluation of identifiable factors.

Qualification:

10-12 yrs work experience with 3+ yrs in operation manager roles in international contact center operations.

MBA preferred.


Please visit Dell Offers - Area Manager for details