The company had signed a memorandum of understanding, earlier this year with
Indian School of Business (ISB), Hyderabad. While signing the MoU,
Professor Rammohan Rao, Dean,
ISB said, "A strong industry academia partnership is extremely important for us to provide management education that is relevant and current. I am sure that
IBM and the
ISB together can conduct cutting edge research that will be immediately applicable in India, and also successfully replicated elsewhere in the world. The
ISB is proud to be associated with
IBM for pioneering this research in India."

Professor Viswanadham, Executive Director,
Centre for Global Logistics and Manufacturing Strategies (GLAMS) at the
ISB said, "With 30 % of our economy dependent on it, the service sector plays a very important role in the Indian economy. The
Centre for Global Logistics and Manufacturing Strategies will explore innovative possibilities to streamline, transform and automate processes and develop human resources to deliver services more efficiently. The study will focus on service chains connected with ITES, Retail, Textiles, Logistics, Supply Chain Finance, Human Resource Management, Business Services and others."
IBM is working closely with
IIM, Banglore,
IITs, and
Indian Institute of Science, Banglore to advance
SSME research in the region. Dr. C. Mohan, IBM Fellow and Chief Scientist, IBM India, said, "The new academic initiative is designed to prepare graduate students for careers in the evolving multi-disciplinary field of services management. In the 1950s,
IBM made a similar effort to help establish computer science as a new academic discipline."
Nirma Institute of Management (NIM), Ahmedabad, has teamed with
IBM to study managed deployment of eGovernance services. The study result is expected to provide guidance in managing the IT-based system deployment of eGovernment projects particularly in the area of citizen services and to contribute in developing a courseware on the eGovernance services.
The new programs draw on research and teaching in the fields of computer science, computer engineering, business strategy and management sciences to help students develop the skills required in a technology-based, services-led economy.
The goal of the
SSME discipline is to drive productivity, quality and sustainability of services, while making the learning rates and innovation rates more predictable across the service sector, especially in complex organization to organization services including business to business, nation to nation and government to population.This new academic discipline brings together ongoing work in fields of computer science, operations research, industrial engineering, business strategy, management sciences, social, cognitive and legal sciences, to develop skills required in a services-led economy. The global
SSME research community is aggressively laying the groundwork for this challenging new research area.
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